Frequently Asked Questions (FAQ)

 

Will Livingston Systems design or manufacture any custom or prototype products?

Depending on the quantity of the order and the difficulty of the design, Livingston Systems can create custom and prototype platens for direct to garment machines using our patented TucLoc technology.

What is your warranty on your products?

Livingston Systems warrants its products for 1 (one) year from the original date of purchase. The Livingston Systems Manufacturer’s Warranty covers defects in materials and workmanship. Replacement parts for malfunctioning systems under warranty are replaced at the component level where possible.  Entire systems are not replaced unless either the faulty component is not replaceable or all components comprising the product are defective. Click below to read our warranty policy.

Manufacturers Product Warranty Policy

Do you stock replacement parts?

Yes, Livingston Systems stocks replacement parts for all of our products.

What types of hats does the hat champ work best with?

Take a look at the print-ability database created by Livingston Systems customers. The customers include both

screen printing and direct to garment.

Hat_DB

Will your bracket fit my current screen print press?

Livingston Systems offers a variety of brackets to fit most presses. See the bracket list below for more information. If your press is not listed or is homemade, we likely can provide a specialty bracket as long as we know the arm dimensions from the press.

Bracket List